If you are trying to REMOVE or EDIT your
existing advertisement, you should use the confirmation email that was emailed
to you when you posted your advertisement. If you no longer have that
original confirmation email, you can request a new on
here.
Questions About Posting An Ad:
Questions About Ads on The Site:
General Questions:
Do I have to register to post an Ad?
No, you do not need to register to post an Ad on MyPlane. Simply follow the
instructions below to post your Ad.
How do I post an Ad?
Posting an Ad is completely free. And there is no charge if you sell your item
on MyPlane. The site is totally free, no strings attached! Posting is easy.
Simply follow the instructions below:
- Click "Post Ad" at the top of all MyPlane pages.
- Chose a category for your Ad.
- Enter a title, price (if applicable), and description. You have the
option of uploading up to photos too.
- Then enter your email address and click the "Post Your Ad" button.
- Finally, check your email for a message from MyPlane. Click the
link in that email and your Ad will appear on the site.
How can I include images in my Ad?
When you are on the "Post Ad" or "Edit Ad" page, click the "Browse..." button
which appears under the Images heading. Select a picture file from your
computer's hard disk and click "OK". The picture will then be uploaded and
attached to your Ad. You can add up to three more pictures using the same
process. Remember a picture is worth a thousand words, so including one or more
with your Ad will increase your chance of getting several replies.
Can I use HTML tags or URLs in my ads?
When you create your Ad's description, you select the font, text size, and other
ways of adding emphasis. When adding a URL to your listing, it should be for
purposes of providing additional information about the specific item or service
offered in the Ad.
How can I increase the chance of getting a good response
to my Ad?
To increase the chance of getting a good response, follow these simple tips:
- Include one or more pictures in your Ad.
- Make the title and description as detailed as possible. For example,
when selling a product include its year, brand, model number, condition, and
features.
- If you are flexible on price, state that you will accept "best offer".
- Tell your friends about MyPlane. The more people who use MyPlane, the
more responses you'll get!
Why am I getting an error about banned words when I try to
post a new Ad?
First make sure the contents of your Ad do not violate our
posting policy. If your Ad does not violate
our posting policy, then check the Ad and eliminate potentially offensive
language. If you are still having trouble, contact us with the title and
description of your Ad and we will help you identify and remove the banned
words.
Why am I being told that I posted too many Ads today?
There is a limit on the number of Ads per person per day. This restriction is in
place to prevent users from "spamming" the site. If you would like to post more
Ads per day, please contact us.
Why have I not received a confirmation email?
If you have not received your confirmation email, first check any "Bulk" or
"Junk" email folders in your mailbox to see if the confirmation email from
MyPlane was sent there. If you still can't find the email,
click here to get the confirmation email resent to
you.
Why was my Ad removed from the site?
There are several reasons why an Ad may have been removed from the site
including:
- The Ad violated our posting policy.
- Users flagged the Ad as being spam or offensive.
- The Ad expired automatically after 60 days of it being posted.
How long do Ads last on the site?
Ads are automatically removed from the site 60 days after being posted.
You can however remove your Ad from the site at any time or repost it after it
has expired using the steps described here.
How can I edit, repost or delete my Ad from the site?
Find your "Posting Confirmation" email from MyPlane that you got when you posted
your Ad on the site. This email will have links to edit or delete your Ad. If
you've lost or deleted this email, click here and
we will send it to you again.
How can I report any scam emails I receive?
If you get any suspicious emails from MyPlane users, please forward them to
MyPlane's support address at
service@MyPlane.com immediately. Remember that the best protection from
scams is to buy and sell with people in your own city. And, as always, if
something sounds too good to be true, then it probably is.
How can I contact the poster of an Ad?
Replying to an Ad is completely free. To contact the poster of an Ad, click the
"Reply to this Ad" button on the right hand side of an Ad page. Enter email
address and a message then type in the verification number and click the "Send"
button. The Ad poster will get the message sent to them by email and will
respond to you directly via email.
Are Ads screened before they go on the site?
Unfortunately, we can't manually screen Ads. If you see an Ad that looks to be
Spam, Offensive, Miscategorized, or Illegal please flag it by clicking on the
link on the right side of the Ad page.
What should I do if I see an Ad that I think is spam,
offensive, miscategorized or illegal?
If you see an Ad which you think is illegal, prohibited or otherwise a bad fit
for the MyPlane site, please report it by clicking one of the "Reporting as"
links found near the top right of an Ad's page.
How do the "Report this Ad" links work and how do they help
the community?
Since the MyPlane team can not review all of the of ads posted each day, the
"Report this Ad" links enable the MyPlane users that visit the site each day to
identify Ads that do not belong on the site. Once an Ad has been reported
enough, the MyPlane team will act quickly to remove it. An Ad can be reported as
Spam, Wrong Category, or Inappropriate. Use the links found on the Ad page in
the top right corner to report an Ad.
As a rights owner, how do I notify MyPlane of an Ad that
violates my intellectual property rights?
Click here
to learn how to notify us if you are a rights owner that believes your
intellectual property rights have been infringed by an Ad on MyPlane
What recourse do I have if my transaction has gone bad or if
I have been defrauded?
If you feel that your transaction with another MyPlane user has gone bad or you
have been cheated by a fraudulent Ad on the site, please
let us know about it. If appropriate,
you should contact the police to pursue criminal charges.
Does MyPlane offer any type of mediation between buyers and
sellers?
MyPlane is a classified Ads platform to connect buyers and sellers. All
transactions and the details of the transactions are completed between the two
parties. At no time does MyPlane get involved in these details or the
transaction itself. We do not offer any types of verification of who a person
is. If you have any questions or concerns about a transaction please contact the
other party and do your best to resolve the situation between the two of you. If
you feel you have been defrauded, contact your local police department.
What are "cookies" and why must they be enabled?
"Cookies" are small bits of text that we store on your computer and read to
identify you from other visitors. We use cookies for a variety of purposes such
storing your watched ads in My Hangar, remembering your preferences and more.
Please check your browser settings and make sure cookies are enabled when
visiting MyPlane.
How do I report a bug I've encountered with the site?
If you encounter a bug when using MyPlane, please
contact us and tell us:
- The web page address that the bug occurred on.
- Anything you did that could have caused the bug.
- What web browser, operating system, and Internet service provider you
use.
How do I suggest a new feature?
We're constantly adding new features based upon
your feedback.
If you have a question that isn't answered in the above list, then please
contact us.
If you are a spammer, your email
will be made publically available.
